Lombardi Molinari Segni

Apple had just introduced iMacs, Nokia 3310 was the hottest mobile phone, the Euro was about to be introduced, "Life is beautiful" won 3 Oscars and Olivetti climbed Telecom. It was only 1999. The world is no longer the same. It has changed at an incredible speed. And with him people and organizations. The customer who entered our organization for the first time today has very different needs. He has completely new goals, plans and problems, which he would never have imagined then. We have never lost one thing since our first day: our desire to listen. This is exactly what forced us to reorganize ourselves, to think of a new customer-centered value creation plan. After all, innovation is in our DNA. Client Care Teams, work groups dedicated to individual customers; the new staffing mechanisms to choose the most suitable talents for each specific activity; continuous monitoring of customer satisfaction; the creation of the Focus Teams are an integral part of that design. As well as the introduction of new measures to increase the efficiency of our projects, focusing on the figure of the Legal Project Manager. We think of customers who want to monitor their budgets with a new system of periodic, specific and modular reports. Because to be even closer to you it was not enough to keep up with the times. We anticipated them.