See reviews for Ostling & Associates. from attorneys and other legal professionals below.
Advice to law firm management: Any basic manners and professionalism would be a great start
Cons: Absolutely worst law firm I have ever dealt with!! Went in for bankruptcy and paid retainer immediately even though I explained it may take a bit to get everything actually ready to file but wanted to be prepared and have any fees taken care of while I had the funds to avoid any issues at a later time. Later on in the year my mother passed away and left me an inheritance that left me unable to file bankruptcy as I had the funds to make arrangements going forward. The attorney I spoke with was very friendly and said if bankruptcy wasn't an option anymore they could issue a refund..I wanted a few months as instructed to give time for them to process the refund..then when reaching out to followup I kept getting a receptionist who would take a message and ensure a callback but none would ever come. This continued for 6MONTHS!! 2 -3 calls a week with not 1 return phone call. Finally after 6months someone finally responded and said they would work on it..when finally getting the refund they only refunded the filing fee and claimed ALL other funds were used for their services..majority of which being a charge for taking creditor calls..bear in mind..I hadn't even submitted the list of creditors..took the required credit class or anything beyond just a consultation. When calling to ask about the charges I got a very rude rep who wouldn't even identify herself but merely said you signed a contract and I don't know or care what anyone else told you..this is all your entitled to and hung up. Absolutely most unprofessional law firm/business I have EVER dealt with and I strongly advise anyone looking for representation to run FAR AWAY AND QUICK before considering retaining these crooks. They will only be responsive when it benefits them. Anything beyond that they will ignore messages, refuse callbacks and get attitude when you finally actually get someone on the line.
Current or former employee?: Current Employee
Job type: Full time
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