Personal Injury Attorney

A law firm is seeking a dedicated and experienced Personal Injury Attorney to join their team in Charlotte. The ideal candidate will have over 5 years of experience in personal injury practice and will be responsible for managing non-priority client files from assignment through treatment and disbursement. This role involves overseeing case management, supervising staff, and ensuring high standards of client service and case handling.

Duties:

• Manage all non-priority client files from assignment date through the treatment process and until disbursement.
• Assign cases to Case Managers and conduct attorney reviews to monitor case progress, coverage/liability issues, and ensure clients are receiving appropriate medical care.
• Monitor and manage departmental standards for client contact percentages and checklist items.
• Communicate with clients to provide exceptional service and help manage medical aspects of their cases.
• Handle escalated calls requiring attorney communication and supervise the Case Management Supervisor.
• Participate in weekly pre-litigation conferences with litigation attorneys to determine case status and potential litigation needs.
• Review client surveys and address any issues with the Case Management Supervisor.
• Conduct annual reviews for the Case Management Supervisor and assist with reviews for other team members.
• Collaborate with the firm’s HR Director to manage employee issues.
• Communicate with external parties to facilitate case progression and answer questions from Case Managers and the Case Management Supervisor.
• Oversee the medical records department and ensure timely review and management of case files.
• Address questions and issues from the Medical Records Supervisor and other medical records staff.
• Strategize to improve case value for clients and enhance department metrics.
• Perform settlement appointments, manage withdrawal and terminations, and review all new non-priority cases for Statute of Limitations.
• Utilize dashboard reports to analyze files and ensure accuracy in Settlement Memos and releases.
• Handle post-settlement conversations with adjusters and ensure the use of the DLAW method for referrals during disbursement.

Requirements:

• Juris Doctor from an ABA-accredited law school.
• Admission in good standing to the North Carolina State Bar; South Carolina State Bar admission is a plus.
• Over 5 years of experience in personal injury practice preferred.
• Supervisory experience is highly preferred.

Skills:

• Passion for client service and a commitment to building a world-class operation.
• Strong ability to build relationships, manage multiple priorities, and lead others effectively.
• Excellent analytical, oral, and written communication skills with high attention to detail.
• Ability to work independently in a fast-paced, high-volume environment while maintaining client confidentiality and ethical standards.
• Proficient in Microsoft Windows/Office with the ability to learn and use various software programs; experience with Litify or other CRM software is preferred.
• Bilingual (Spanish) is a plus.

Location:

• Charlotte, NC

Benefits:

• Competitive salary.
• Medical, dental, and vision insurance.
• Base life insurance paid by the firm, with supplemental options available.
• Short and long-term disability insurance paid by the firm.
• 401(k) plan with match.
• Paid time off (PTO), plus holidays and paid volunteer time off.
• Education and gym reimbursement.

This law firm provides a wide variety of legal services to seriously injured individuals in North Carolina and South Carolina. The firm's major practice areas include personal injury, workers' compensation, social security disability, nursing home negligence, defective medical devices, premises liability, car and truck accidents, and wrongful death. The firm's offices are located in Charlotte, Monroe, and Hickory, North Carolina.