Intake Attorney

Job Overview:

A law firm seeks an organized and client-focused Intake Attorney to join its legal team in Birmingham, AL, with the option for some remote work. This role focuses on assisting potential new clients as they engage with the firm, utilizing legal knowledge and sales acumen to explain complex concepts clearly and compassionately. The ideal candidate will be dedicated to offering excellent customer service, with an emphasis on efficiently triaging client inquiries and working closely with the intake team and senior attorneys.

Duties:

• Work with the Intake Department to assess and triage potential new clients who contact the firm.
• Provide consultations to prospective clients, clearly explaining legal processes and options.
• Assist in determining the legal needs of clients and ensuring proper case assignment within the firm.
• Communicate effectively with prospective clients to provide a positive experience from initial contact.
• Collaborate with attorneys to ensure a smooth handoff of cases and efficient case management.
• Utilize a client management system to document and track client inquiries and intake details.

Requirements:

• Experience in a customer-focused or sales-oriented role, with the ability to explain complex legal concepts.
• Active and in good standing with the Bar, with no pending or prior disciplinary actions.
• Strong organizational, time management, and problem-solving skills.
• Ability to thrive in a fast-paced environment, with a demonstrated history of excellence in professional settings.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a collaborative team.
• Proficiency with legal case management software (e.g., Clio) and comfortable working in a Windows environment.

Education:

• Juris Doctor (JD) degree from an accredited law school.

Certifications:

• Active Bar License required.

Skills:

• Exceptional client communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage time effectively and prioritize tasks.
• Flexibility, initiative, and sound judgment in dynamic legal environments.

Benefits:

• 401(k) with matching contributions.
• Comprehensive health insurance.
• Educational matching programs for ongoing professional development.

This job listing is managed by a recruitment firm representing the hiring law firm. Candidates will be considered for placement directly with the firm.